1. Introduction
Athena Skin Care (“we,” “our,” or “us”) is committed to protecting your personal privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at athenaskincare.ca, book an appointment, or interact with us in any way. We operate in Burnaby, British Columbia, Canada, and we comply fully with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) as well as British Columbia’s privacy regulations. By using our website or services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
When you visit our website or book an appointment with Athena Skin Care, we may collect certain personal information that is necessary to provide you with our services. This includes your full name, email address, phone number, preferred appointment date and time, and any specific skin concerns or treatment preferences you share with us. If you make a payment through our online booking system, payment details are processed securely through our third-party payment processors, PayPal, and we do not store your full credit card information on our servers. We may also automatically collect non-personal technical information such as your browser type, IP address, pages visited, and time spent on our website through cookies and similar tracking technologies.
3. How We Use Your Information
We use the personal information we collect strictly for the purpose of delivering and improving our services to you. Your information helps us confirm and manage your appointments, send you appointment reminders and follow-up care instructions, respond to your inquiries and customer service requests, and process payments securely. We may also use your email address to send you occasional promotional offers, skincare tips, or updates about new services at our clinic — but only if you have given us your consent to do so. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly. We do not use your personal information for any automated decision-making or profiling.
4. How We Share Your Information
Athena Skin Care respects your privacy and does not sell, rent, or trade your personal information to any third parties for their marketing purposes. We may share your information only in limited circumstances. We work with trusted third-party service providers such as our booking platform (BookingPress), payment processors (PayPal), and email communication tools, who assist us in operating our website and delivering our services. These providers are contractually required to keep your information confidential and use it only for the services they provide to us. We may also disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect the safety of our clients, staff, or the public.
5. Cookies and Website Tracking
Our website uses cookies, which are small text files stored on your device, to improve your browsing experience and understand how visitors use our site. Cookies help us remember your preferences, analyze website traffic, and ensure our booking system functions correctly. You have the right to accept or decline cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website, including the online appointment booking system. We do not use cookies to collect sensitive personal information.
6. Data Storage and Security
We take the security of your personal information very seriously. All data collected through our website and booking system is stored on secure servers with appropriate technical and organizational safeguards in place to prevent unauthorized access, disclosure, alteration, or destruction. Our website uses SSL (Secure Socket Layer) encryption to protect the transmission of your data. While we do everything reasonably possible to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing you with ongoing skincare services, maintaining accurate appointment and treatment records, and complying with our legal obligations. Typically, client records are kept for a period of seven years in accordance with Canadian healthcare and business record-keeping standards. When your information is no longer needed, we securely delete or anonymize it.
8. Your Rights and Choices
As a client or website visitor, you have important rights regarding your personal information. You have the right to access the personal information we hold about you, request corrections to any inaccurate or incomplete information, withdraw your consent for marketing communications at any time, and request that we delete your personal information, subject to our legal record-keeping obligations. To exercise any of these rights, please contact us directly using the information provided at the bottom of this policy. We will respond to all requests within 30 days.
9. Children’s Privac
Athena Skin Care’s services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or legal guardian. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately and we will take steps to remove that information from our records.
10. Third-Party Links
Our website may contain links to third-party websites, including our social media pages on Facebook and Instagram, Google Maps, and other external resources. This Privacy Policy applies only to athenaskincare.ca and does not cover the privacy practices of any third-party websites. We encourage you to review the privacy policies of any external websites you visit, as we have no control over their content or practices.
11. Changes to This Privacy Polic
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable laws. When we make significant changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes have been posted constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us. We are happy to assist you.
Athena Skin Care 4317 Hastings St, Burnaby, BC V5C 2J7 Phone: (604) 779-6457 Website: athenaskincare.ca Facebook: facebook.com/profile.php?id=100088306422358 Instagram: @athenaskincare.ca